Return & Refund Policy

Last updated: September 1, 2026

This Return & Refund Policy applies to purchases made from USA Standard through USAStandard.store.

USA Standard offers standard products as well as custom, personalized, handcrafted, and made-to-order automotive products. Because many of our products are manufactured specifically for each customer, return, exchange, cancellation, and refund eligibility depends on the type of product ordered.

1. Custom, Personalized & Made-to-Order Products

Custom, personalized, modified, special-order, handcrafted, and made-to-order products are final sale and are not eligible for return or exchange unless they arrive damaged, defective, incorrect, or materially different from what was ordered due to an error by USA Standard.

This includes, but is not limited to:

• Custom text or lettering
• Custom colors or color combinations
• Custom designs
• Custom sizes
• Custom vehicle fitment
• Customer-provided logos, artwork, or images
• Customer-requested modifications
• Custom finishes
• Products manufactured specifically for your order
• Products produced in a selected color, material, size, or configuration specifically for your order

Custom and made-to-order products are not eligible for return, exchange, or refund due to:

• Change of mind or buyer's remorse
• Incorrect product selection
• Incorrect vehicle year, make, model, trim, or fitment information provided by the customer
• Incorrect size selected or provided by the customer
• Incorrect spelling, capitalization, wording, color, finish, or design information submitted by the customer
• Failure to review the product description or personalization instructions before ordering
• Failure to carefully review a requested mockup or design preview
• Installation mistakes
• Improper surface preparation
• Delays caused by incomplete customer information or delayed customer responses
• Shipping carrier delays
• Customs delays
• Circumstances outside of our reasonable control
• Minor differences in color, finish, brightness, texture, or appearance caused by lighting, screen settings, photography, material batches, or manufacturing processes

If a custom or made-to-order product arrives damaged, defective, incorrect, or materially different from what was ordered due to an error by USA Standard, please contact us at info@usastandard.store within 7 days of delivery.

2. Standard / Non-Custom Products

Standard, non-custom products may be eligible for return within 7 days of delivery.

To qualify for a return, the product must be:

• Unused
• Uninstalled
• Undamaged
• Unmodified
• In its original condition
• Returned in its original packaging

The original packaging is required for an eligible return.

Items returned without their original packaging may be refused and may not be eligible for a refund.

To request a return, contact us at info@usastandard.store within 7 days of delivery and include your order number and reason for the return.

Products that have been installed, attempted to be installed, used, scratched, cut, painted, bent, glued, modified, altered, or otherwise changed from their original condition are not eligible for return unless there is a confirmed manufacturing defect.

3. Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, incorrect, or with an item missing, contact us at info@usastandard.store within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging if shipping damage occurred
• Any additional information reasonably necessary for us to review the claim

If we confirm that the product was damaged, defective, missing, or manufactured incorrectly due to an error by USA Standard, we may provide a replacement, repair, store credit, partial refund, full refund, or another reasonable solution, depending on the circumstances.

Please do not discard the product or its original packaging until your claim has been reviewed.

The product, original packaging, photographs, or other supporting information may be required to process a replacement, refund, or shipping carrier claim.

Claims submitted more than 7 days after delivery may not be eligible for replacement, refund, or other resolution unless otherwise required by applicable law.

4. Customer Errors

USA Standard is not responsible for errors resulting from incorrect or incomplete information provided by the customer.

This includes, but is not limited to:

• Incorrect shipping address
• Incorrect vehicle year, make, model, or trim
• Incorrect product size
• Incorrect badge style
• Incorrect color or finish
• Incorrect quantity
• Incorrect spelling, wording, capitalization, or personalization
• Incorrect measurements supplied by the customer
• Failure to read the product description
• Failure to verify compatibility before ordering
• Failure to carefully review an approved or requested mockup
• Installation mistakes
• Improper surface preparation

Customers are responsible for confirming product dimensions, colors, personalization, vehicle compatibility, and other product details before completing their purchase.

If you notice an error in your order, contact us as soon as possible at info@usastandard.store.

If we are able to assist with correcting a customer error, additional production, replacement, design, material, or shipping charges may apply.

5. Order Changes & Cancellations

Orders may be cancelled within 24 hours from the time the order was placed.

To request a cancellation, contact us at:

info@usastandard.store

Please include your order number in your message.

Cancellation requests must be received within the 24-hour cancellation window.

After 24 hours, the order is considered confirmed for production and cannot normally be cancelled, changed, or refunded, especially for custom, personalized, handcrafted, or made-to-order products.

This applies even if the order has not yet shipped.

After the 24-hour cancellation period, any change or cancellation request may only be accepted at the discretion of USA Standard.

If accepted, charges may apply for:

• Design or setup work already completed
• Materials already prepared or cut
• Engraving
• Laser cutting
• Printing
• Machining
• Manufacturing already started
• Custom artwork preparation
• Payment processing costs where permitted by applicable law
• Other production-related expenses already incurred

Once an order has been completed, packaged, or shipped, it cannot be cancelled.

If you notice an error in your order details, personalization, shipping address, vehicle information, color, size, or other selections, contact us immediately at info@usastandard.store.

We will make reasonable efforts to assist, but changes requested after the 24-hour cancellation window are not guaranteed.

6. Return Shipping

Unless the return is caused by a confirmed error by USA Standard, the customer is responsible for all return shipping costs.

The following charges are generally non-refundable:

• Original shipping charges
• Upgraded shipping
• Expedited shipping
• International shipping
• Return shipping
• Rush production charges
• Design fees
• Setup fees
• Customization charges
• Payment processing fees where permitted by applicable law

All eligible returns must be sent back in the original packaging.

We strongly recommend using a trackable shipping service when returning an item.

USA Standard is not responsible for returned packages that are lost, damaged, or delayed while being shipped back to us.

If a return is approved because USA Standard sent an incorrect item or because the item has a confirmed manufacturing defect, we may provide a prepaid return label or another appropriate return or replacement solution.

Do not send any item back before contacting us at info@usastandard.store and receiving return instructions.

7. Refunds

After an approved returned product is received and inspected, we will notify you regarding the status of the refund.

The returned product must meet all return eligibility requirements, including being:

• Unused
• Uninstalled
• Undamaged
• Unmodified
• In its original condition
• In its original packaging

If the returned product does not meet these requirements, the return may be refused and a refund may not be issued.

Approved refunds will normally be issued to the original payment method.

Once USA Standard issues a refund, additional processing time may be required by your bank, credit card company, PayPal, Shop Pay, or other payment provider.

USA Standard does not control financial institution processing times.

Approved refunds may exclude:

• Original shipping
• Expedited shipping
• Return shipping
• Rush fees
• Design or setup fees
• Customization costs
• Payment processing charges where permitted by applicable law

These exclusions generally do not apply when a refund is issued because of a confirmed error by USA Standard or where otherwise required by applicable law.

If you have questions regarding a refund, contact us at info@usastandard.store.

8. Exchanges

Exchanges are not guaranteed.

If you purchased a standard, non-custom product and would like to request an exchange, contact us at info@usastandard.store within 7 days of delivery.

To be eligible for an exchange, the item must be:

• Unused
• Uninstalled
• Undamaged
• Unmodified
• In its original condition
• In its original packaging

Additional shipping, production, or replacement costs may apply.

Custom, personalized, handcrafted, and made-to-order products are not eligible for exchange unless they arrive damaged, defective, incorrect, or materially different from what was ordered due to a confirmed error by USA Standard.

9. Installation Issues

Products that have been installed, attempted to be installed, removed, glued, modified, scratched, damaged, bent, altered, or otherwise changed are not eligible for return unless the problem is caused by a confirmed manufacturing defect.

Automotive badges and emblems must be installed on an appropriate clean, dry, properly prepared surface.

Customers are responsible for confirming that the installation location is appropriate for the product before installation.

USA Standard is not responsible for damage, adhesion failure, or product failure caused by:

• Improper installation
• Incorrect surface preparation
• Installation on an unsuitable surface
• Installation on an excessively curved surface
• Improper use of adhesives
• Use of super glue
• Use of Gorilla Glue
• Use of epoxy
• Use of other non-recommended adhesives
• Excessive pressure during installation
• Vehicle modifications
• Improper removal
• Pressure washing too soon after installation
• Harsh chemicals or solvents
• Misuse
• Failure to follow installation instructions

Once a product has been installed or installation has been attempted, it cannot normally be returned based on:

• Fitment preference
• Appearance
• Size preference
• Color preference
• Change of mind
• Buyer's remorse

If you believe there is a manufacturing defect, contact us at info@usastandard.store within 7 days of delivery and before attempting further installation or modification.

10. Adhesive & Surface Compatibility

Some USA Standard automotive badges and emblems include automotive-grade adhesive.

Adhesive performance depends on proper installation and the condition, material, curvature, cleanliness, and preparation of the mounting surface.

Customers are responsible for ensuring that the intended installation surface is suitable before installing the product.

The following may reduce adhesive performance:

• Wax
• Ceramic coatings
• Dirt
• Grease
• Oils
• Detailing products
• Textured surfaces
• Excessive surface curvature
• Improper surface preparation

USA Standard is not responsible for installation or adhesion failure resulting from an unsuitable or improperly prepared mounting surface.

If you have questions regarding installation or surface compatibility, please contact us at info@usastandard.store before installing the product.

11. Final Sale Items

The following are considered final sale unless they arrive damaged, defective, incorrect, or materially different from what was ordered due to an error by USA Standard:

• Custom products
• Personalized products
• Made-to-order products
• Handcrafted products manufactured specifically for an order
• Special-order products
• Products with customer-selected customization
• Clearance items
• Gift cards
• Digital products
• Products marked "Final Sale"
• Installed products
• Used products
• Modified or altered products
• Products damaged after delivery

Final-sale products are not eligible for return or exchange due to change of mind, buyer's remorse, incorrect selection, incorrect customer-provided information, or installation-related issues.

12. Shipping & Delivery Issues

Shipping and delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.

USA Standard is not responsible for delays caused by:

• USPS
• UPS
• FedEx
• DHL
• Other shipping carriers
• Weather
• Customs
• International customs inspections
• Import processing
• Incorrect or incomplete customer addresses
• Failed delivery attempts
• Refusal of delivery
• Holiday shipping volume
• Other circumstances outside of our reasonable control

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package must be reshipped because the customer provided an incorrect or incomplete shipping address, additional shipping charges may apply.

If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier first.

If additional assistance is needed, contact us at info@usastandard.store and include your order number.

We will make reasonable efforts to assist with the investigation. Replacement or refund eligibility will depend on the circumstances and available shipping carrier information.

13. How to Start a Return, Cancellation or Claim

Before returning any product or requesting a cancellation, refund, replacement, exchange, or other resolution, please contact:

USA Standard
Website: USAStandard.store
Email: info@usastandard.store

Please include:

• Your order number
• The email address used to place the order
• A description of your request or issue
• Clear photographs where applicable

Return, exchange, damage, defect, incorrect item, or missing item requests must be submitted within 7 days of delivery.

For return requests, the product must remain unused, uninstalled, undamaged, unmodified, and in its original packaging.

Do not send a product back without contacting us first.

Unauthorized returns may be refused and may not be eligible for a refund.

If your return is approved, we will provide return instructions.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable federal, state, or other consumer protection laws.